// Experience Cloud & Analytics Development // 1. Experience Cloud — Guest User handling public without sharing class GuestUserService { // Methods for guest (unauthenticated) users need 'without sharing' // because guest users have minimal permissions @AuraEnabled public static Case submitSupportCase( String name, String email, String subject, String description ) { // Create case from portal Case newCase = new Case( Subject = subject, Description = description, SuppliedName = name, SuppliedEmail = email, Status = 'New', Origin = 'Portal', RecordTypeId = getRecordTypeId('Case', 'Portal_Case') ); insert newCase; return newCase; } @AuraEnabled(cacheable=true) public static List searchKnowledge(String searchTerm) { if (String.isBlank(searchTerm) || searchTerm.length() < 3) { return new List(); } String search = '%' + searchTerm + '%'; return [ SELECT Id, Title, Summary, UrlName, ArticleNumber FROM Knowledge__kav WHERE PublishStatus = 'Online' AND Language = 'en_US' AND (Title LIKE :search OR Summary LIKE :search) LIMIT 10 ]; } private static Id getRecordTypeId(String obj, String devName) { return Schema.getGlobalDescribe().get(obj) .getDescribe().getRecordTypeInfosByDeveloperName() .get(devName).getRecordTypeId(); } } // 2. Einstein Prediction — Custom predictions via API public class EinsteinPredictionService { // Call Einstein Prediction Builder predictions @AuraEnabled public static Decimal getChurnProbability(Id accountId) { // Einstein Prediction Builder creates fields on the object Account acc = [ SELECT Id, Name, Churn_Prediction__c, Churn_Score__c FROM Account WHERE Id = :accountId ]; return acc.Churn_Score__c; // 0-100 probability } // Einstein Next Best Action @AuraEnabled(cacheable=true) public static List> getRecommendations(Id recordId) { // Recommendations are configured declaratively // Access programmatically via ConnectApi // Simplified example List> recommendations = new List>(); Account acc = [ SELECT Industry, AnnualRevenue, Last_Contact_Date__c FROM Account WHERE Id = :recordId ]; if (acc.Last_Contact_Date__c < Date.today().addDays(-90)) { recommendations.add(new Map{ 'action' => 'Schedule Check-in', 'reason' => 'No contact in 90+ days', 'priority' => 'High' }); } if (acc.AnnualRevenue > 1000000 && acc.Industry == 'Technology') { recommendations.add(new Map{ 'action' => 'Offer Enterprise Package', 'reason' => 'High-value tech account', 'priority' => 'Medium' }); } return recommendations; } } // 3. CRM Analytics — SAQL query example // SAQL (Salesforce Analytics Query Language) // Used in CRM Analytics (Tableau CRM) dashboards // // q = load "Opportunities"; // q = filter q by 'StageName' in ["Closed Won", "Negotiation"]; // q = group q by 'Account.Industry'; // q = foreach q generate 'Account.Industry' as 'Industry', // sum('Amount') as 'Total_Revenue', // count() as 'Deal_Count', // avg('Amount') as 'Avg_Deal_Size'; // q = order q by 'Total_Revenue' desc; // q = limit q 20;

Phase 12: Salesforce Clouds & Products

0 of 2 topics completed

Sales Cloud & Service Cloud Architecture

Experience Cloud, Analytics & AI

🎤 Mock Interview